THANKS FOR YOUR UNDERSTANDING—CURBSIDE CARE UPDATES!

This post is to give further details to the email sent to our clients, and to follow up a previous email.

We would also like to say “Thank You!” to you, our clients.  The reaction to our adoption of the new Curbside Care protocols has been overwhelmingly understanding and supportive.  We are very appreciative of your support, and feel like we are all in this together.  We will continue to help all of our beloved patients and their people through this challenging time.  As businesses shutter around us and the news gets more concerning, we all need to come together to support our community.  All of us at Veremedy miss seeing you in our exam rooms.  We know your kids, love to hear your stories, and have shared many a hug over the years.  Please know that we miss the contact with you, and are anxious for things to return to normal.

Meanwhile, however, let us address some questions which many of you have asked:

WILL MY PET BE OKAY IF I DELAY ANY VACCINES WHICH ARE DUE NOW?

  • YES.
  • We can reassure you that delaying a 1-year or every-3-year vaccine for a month or two should not put your pet in jeopardy, even with the Rabies vaccine.  In addition, town clerk offices are working on extending the deadline for registration or waiving late fees.  Please check with your town for details.
  • Vaccines work by causing the body’s immune system to recognize and be on the lookout for a virus or bacteria, eliminating it if seen.  This memory for disease lasts various periods of time in the individual pet.  A pet’s immune system does not stop “remembering” the disease agent exactly 366 days after a 1-year vaccine is given.  Rather, this memory lasts varying period of times, but usually longer than the recommended booster time.  The 1-year mark is chosen as the safest and most convenient place to boost the immunity of the annual vaccines.  This goes for 3-year vaccines as well.   Normally, we would not encourage delays, however they are appropriate given the current state of emergency.  The 1-year mark also serves as a good interval for your pet to have a good physical examination.  These examinations are as or more important than the vaccinations sometimes, but easily can be delayed for a month or two in times like this.
WHAT IF MY PET IS A PUPPY OR KITTEN?
  • WE WILL STILL SEE PUPPIES AND KITTENS.
  • Puppies and kittens may or may not have received some immunity against disease from their mother, and so not have protection against the diseases we can vaccinate for.  We do not want to delay these patients receiving their vaccines and MORE IMPORTANTLY their examinations.
WHAT IF MY PET RECEIVED A “FIRST” VACCINE IN A SERIES AND IS DUE FOR THE 2-4 WEEK BOOSTER NOW?
  • WE WILL SEE YOUR PET FOR THIS BOOSTER.
  • Otherwise, your pet will not get the full base of immunity, and will have to start the series all over again.

THESE MEASURES SEEM EXTREME– WHY ARE THEY NEEDED?
It is understandable that there is confusion about this– epidemiology and the science of epidemics are extremely complex issues.

To simplify, here are the basic reasons:

  • THEY PROTECT US.
    • We, as health providers, are at extremely high risk of contracting Covid-19.  We work extremely closely with our clients and patients, many of whom have just been kissed and petted by their owners.  The only way we can stay open is if we don’t get sick.
  • THEY PROTECT YOU AS WELL!
    • The health and scientific community has shown that Covid-19 is very contagious through community spread, and that asymptomatic carriers or pre-symptomatic people (people who have the virus but don’t or haven’t yet shown symptoms) are one of the biggest risks to controlling this outbreak. This is why you are seeing the states of emergency declared, and restaurants and other non-essential businesses closed.  Our waiting rooms and exam rooms, although we disinfect constantly, are places of high traffic, where you could be exposed to the virus from another person.
  • THERE IS AN EXPECTED SHORTAGE OF MEDICAL EQUIPMENT.
    • Already, for the time being, our supply of surgical gloves and face masks is finite.  Availability is being rerouted to the human health care industry, anticipating an increasing number of Covid-19 cases in humans.  We have enough equipment to take care of sick and injured pets, but must delay routine procedures in order to conserve– just as human hospitals are cancelling elective procedures, and dentists are canceling cleanings.
IF MY PET’S ROUTINE CARE IS DELAYED, WHEN WILL I BE ABLE TO SCHEDULE IT?
  • We are maintaining a database of all pets who need routine care of any type, including procedures which delayed.
  • As soon as the situation allows, we will contact you to start scheduling these procedures.
  • We will be working extra hard during that time– catching up on all our beloved patients’ needs!
  • We will be sure to keep you updated as to whether our original projected period through April 6th changes.
WHAT SHOULD I DO IF I BECOME SICK?
  • The CDC and the AVMA have stated that there is no evidence that pets can contract Covid-19 and get sick. However, if you have the virus, you could transfer it to your pet’s fur or mouth.  This could expose other people in your house or us as your pet’s medical provider.  It is recommended that if you develop flu-like symptoms which could be compatible with Covid-19, you should try not to handle your pet.   Ideally, someone else should be feeding and taking care of your pet for you.
  • If your pet needs medical attention and you are sick with flu-like symptoms, please call us.  We will troubleshoot the options to help your pet.  This might include a Telemedicine Consult and having someone else pick up medication.  Please do not come out to our hospitals yourself–  as recommended by the CDC, you should stay at home.
A REMINDER OF THE NEW PROTOCOL WHEN YOU COME TO OUR HOSPITALS:
  • Please park as usual.
  • Stay in your car and call our front desk (WRJ  802-295-6900;  Woodstock  802-457-2229).
  • Have your dog on a leash and your cat in a carrier, ready for us.  We will have you take your pet out of the car.  We will use a secure additional leash for all dogs.
  • We will come out to your car to get your pet or to bring food or medications.
  • Please stay parked in your car during this time.
  • We will stay in contact by phone while we are working on your pet.

If you do not have a cell phone, please come to the front door and buzz the intercom (WRJ) or knock (Woodstock), and we will advise you from there.

If you do not have a cat carrier, please call us before you come so that we can have you pick up a carrier to put your cat in at home before you come.

We are so appreciative of your understanding!   As always, if you have any questions we haven’t addressed or any concerns at all, please don’t hesitate to contact us.  We remain committed to the health of your pet and flexible about how we maintain operations for all our clients!

Brad and Angela Burrington, DVM
Veremedy Pet Hospitals
Woodstock and White River Junction, VT
(802) 457-2229
(802) 295-6900
mail@veremedy.com

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