THANK YOU FOR YOUR PATIENCE!
After 12 weeks of fine-tuning the delivery of Curbside Care for our patients, we have settled into a routine– it’s working, but everything takes longer than it used to with added protocols and cleaning.
You have been showing patience and understanding, waiting in your car while we examine, test, and treat your pets, wearing masks, following directions, and staying physically distanced in the parking lot. You have been supportive and kind– we are humbled and overwhelmed at the appreciation we receive daily from you, as you understand how much more challenging this form of care delivery is for us, as well.
Thank you all for your cooperation and support! We know this has not been easy on any of us.
Sadly, a small number of our clients have not been so understanding. It seems as if their frustration with the Covid-19 Pandemic is being taken out on our staff in the form of angry or even abusive verbal assaults. We know that tensions are running high these days, but would like to remind you that we are caring, dedicated pet health providers who are there for you, working long hours under stressful circumstances. Please be kind and patient with us! We can get through this together, if we help one another.
WELLNESS EXAMS, VACCINES AND ROUTINE SURGERIES ARE GOING ON NOW:
- We finally received the go-ahead to be able to perform wellness visits, routine preventive care, and routines surgeries.
- Please be patient as we work through a backlog of delayed procedures from as far back as March. We are doing our best to get to all of you in turn.
- We are happy to still be able to offer Telehealth phone consultations for selected pet problems and streamlined preventive care visits.
- Inside the hospitals, we are happy to report that your pets have risen to the occasion! We have been happy to see that our patients have generally not had more anxiety being inside an exam room without their owners, but rather have been behaving very well or even excellently on the whole!
- Once inside with us, we shower our patients with affection, calmness, and love.
- Extra treats for those not ill, and special allergy treats for those on special diets.
- Every one of the staff strives to make your pet comfortable and calm, to ensure a positive and even enjoyable visit! We shepherd them through their examinations, tests, and treatments as you have always seen us do, with kindness and compassion.
- Of course, we give puppies and kittens added attention and socialization, which is difficult to do out in the world in this time of Covid-19.
- It is a joy to be with your pets, and we have been so fortunate and honored to have been able to continue to take care of them throughout the Pandemic shut down.
- As we have discovered, checking in patients, getting thorough histories, doing detailed examinations, tests and consulting with you about your pet takes time. We used to have you right in front of us, but now you are sitting in your car.
- So, things may seem to take longer. We recommend bringing reading material or other things to occupy your time while you wait.
- Please know that we are working as efficiently as we can, but that things take time.
- Even though things with Covid-19 have eased in our area, there is still a Pandemic out there, and the State Health Department has required that we completely change the way we operate going forward, especially when we do have pet owners enter the hospitals again. This is to keep both you and us safe if an outbreak were to occur.
- Strategizing how to make these changes takes time and necessitates that both our staff and you, our clients, learn new ways of interacting and being in the veterinary hospital. We need time to revamp protocols, create signage, ensure adequate supplies of hand sanitizer and disinfectants, and create a new flow of traffic within the hospitals.
- We have been advised that it will take a while to see if the reopening phase Vermont is currently going through will lead to new cases of Covid-19. Rather than rework our protocols and open, only to potentially have to close our doors again in the case of an outbreak, we feel it wise to see how things play out for a little while longer.
- Limitations on the number of people at one time inside the hospital. We will likely ask that only one person accompanies a pet into the hospital. There will still be the option of staying in the car, for example if you have kids you cannot leave unattended.
- Maintenance of physical distancing and flow of movement of people when inside — a bit of a challenge in small exam rooms for example.
- We will require masks or facial coverings (our staff currently wears them while working).
- Increased disinfection of surfaces after and before each human comes through– think of door handles, counters, chairs, and floor surfaces. This will require a huge amount of time and effort, but our priority is to keep everyone safe.
- Continuation of Curbside pick up for any medication or food.
We will inform you when we reopen to humans, educate you on the new protocols, and enlist your help in following them. We will continue to keep your pets healthy, treat them when they are ill, answer your questions and reassure your fears, and get through this tumultuous period, together!