A Thank You to Our Clients:
First of all, a huge Thank You to our clients who have been so patient through the ups and downs of Curbside Care and the many phone calls and logistical challenges in order for us to have continued to operate during this Pandemic. We know that this past year was extremely difficult for you in a huge number of ways. It was a strain on us, too, especially the pivot to Curbside, and we missed being with you. But with the success of vaccines and our staff soon to all be fully vaccinated, we are very happy to announce that we will be going back to in-person visits (see below)!
The past year of Covid has brought huge challenges to the field of veterinary medicine. There has been an explosion of pet ownership, an increase in demand for pet health services, and yet a shortage of new veterinarians and veterinary staff. This is happening throughout the country, but we can report on it first hand. We find we are working harder and harder to keep up with demand. The drastically increased volume of appointment and information requests means that there will be times we cannot fit in one more procedure or appointment, while maintaining our high level of compassionate, medically accurate, and needed care for our patients. While we do everything possible to see your pet in a timely manner, there may be times when a longer wait may be necessary, or when we have to help you find urgent care at either our local emergency hospital or one of the referral hospitals we regularly work with. As always, we will guide you through this process, and have your pet’s best interests at heart. We will continue to appreciate your patience. There may also be times you have a question and one of our knowledgeable and experienced veterinary technicians (nurses) or customer care staff will be responding to you, after consulting with our veterinarians about your questions and concerns, instead of you speaking directly to the doctor. We are also having another veterinarian leave us to go into specialty practice (see below). While we have relief coverage and are actively looking for a permanent replacement, this may also impact our ability to see more patients.
So, thank you very much for your continued trust in us, and please see below for a few announcements:
Transitioning from Curbside Care to In-Person Pet Visits:
We are all anxious to get back to “normal,” and are happy to announce that we are going to resume in-person veterinary visits on Thursday, July 1st! It will be great to see you again in person, and for you to be able to be with your pet. Given that the Pandemic is not quite over and how very important it is for us to continue to put our staff members’ and the public’s health and safety at the forefront, please note the following requirements and directives for coming back into our hospitals:
- Masks will still be required when inside our hospitals. This is a reasonable requirement given that we provide front-line pet health care in close spaces to the general public, not all of whom are vaccinated. We must also protect staff members and clients with immune-system or other health conditions which make them more vulnerable. This also is in line with other health professions and the VT Health Department and CDC guidelines that businesses should have added protections in place that fit the circumstances.
- Distancing: When in our hospitals, please maintain distance from our staff members and other clients. Although we’ll all be so happy to see one another, unfortunately please understand that hugs will have to wait for now!
- We ask that you please limit the number of family members accompanying your pet to no more than 2.
- We will continue to screen clients for symptoms of illness and Covid-19, and ask that you stay home if you are not feeling perfectly well, as per VT Health Department and CDC recommendations.
- Please Call Ahead for Refills of Medications and Food to save you from waiting– currently, it will usually be about 2 hours before your prescription is ready. Curbside Pick-up of medications and food will still be encouraged, in order to limit the number of people in our waiting rooms and for your convenience.
Saying Goodbye to Dr. Sarah Bronko
Dr. Brad Burrington Will Be Filling In
Once again, we are so happy we will be seeing your faces (albeit masked!) soon, as we have missed you all! Wishing you an enjoyable, healthy, and safe summer!
Dr. Angela Burrington and Dr. Gina Roberts
Co-Chiefs of Staff
Veremedy Pet Hospitals