Due to the Covid-19 Pandemic, we have adopted a “Curbside Care” method of delivering pet care services. We will bring your pet into the hospital to deliver all pet care, while you wait in your car. We have a designated pick-up spot for medications and food at each hospital. This keepsboth you and our staff physically distant and safe. We require masks to be worn at all times when outside your car in our parking lots. Please be sure to have your cell phone charged and with you. Our staff can give you full details and walk you through the protocol when you set up an appointment or arrange to pick up food or medications. Thank you for your patience and understanding as we do our part to help prevent the spread of Covid-19!
All appointment times at our hospitals are scheduled in advance. We strive to allow adequate time for each appointment, so we can give the best care to each case. Some appointments are allotted more time than others. A simple booster vaccine with one of our technicians may be given a 10-minute slot. An annual exam on a healthy pet may be scheduled for 20 minutes, and a medical case for a sick pet is usually set up for a 30 minute time period. We make our best effort to stay on schedule, but that is not always possible, often because of the other appointments noted below.
Not all emergency cases occur in the middle of the night. We always take in emergency cases. As it is almost a given that we will have to make other people wait, alter our schedule, and divert staff to address the emergency, there is an extra charge for unscheduled emergency care.
Drop off Appointments:
We always prefer to see you and your pet together, so we can discuss the details of the case, get an accurate history, and make a plan. Sometimes your schedule and our schedule just can’t be aligned, so in those circumstances, rather than delaying care, we schedule a drop off appointment. The doctor on duty will do a complete exam, and then contact you by phone to fill in the information that we need to take care of your pet.
Waiting Room Policy:
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that all dogs be placed on a leash or in pet carriers before entering the waiting room. Cats always do best when protected inside a cat carrier. The waiting room has several dividers in it to allow cats and dogs to have their own space.
For the safety of all animals in our care, for the safety of our staff, and for the safety of the visitors to our hospital, we require that all pets provide proof of vaccination against rabies. We are always willing to administer a rabies booster vaccination if it is needed.
Pet owners are always happy to learn that we are 100% against fleas in our hospital. We encourage all pet owners to use flea control products on their pets to minimize the health risks of these parasites. Occasionally, we will find fleas on pets that enter our hospital, and as soon as we do, we administer flea protection products to eliminate these pests.
We are accustomed to receiving payments for services as they are rendered. For your convenience, we accept Visa, MasterCard, cash and personal checks (checks may need to be approved through our check verification system to be accepted).
We also accept CareCredit payments. CareCredit is a unique lending institution that has many options for securing payment of pet health care bills, dental bills, vision care bills and more. (more info)
There are now several pet health insurance companies for pets in the United States. It is important to remember that at present, the pet insurance companies expect you to pay the bills, and then they reimburse you rather than pay us. (more info)