Hospital Policies
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit.
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
Pet Health Insurance
Maybe the best option is to use someone else’s payment plan! Every year more insurance companies are started in the United States, and every year, we see more patients with insurance coverage. Pet insurance is probably not for every pet owner, but for many, it is a great way to protect their pet and to have a plan for unanticipated pet health care bills. Some links to insurance companies we have had experience with are:
Scheduled Appointment
All appointment times at our hospitals are scheduled in advance. We strive to allow adequate time for each appointment, so we can give the best care to each case. Some appointments are allotted more time than others. A simple booster vaccine with one of our technicians may be given a 10-minute slot.
Annual Examination/Preventive Care Visits and Sick Medical Visits are set up for a 30 minute time period. Second Opinion or Complex Medical Visits are scheduled for 60 minutes. We make our best effort to stay on schedule, but that is not always possible. Urgent cases, emergencies, and unforseen complications with pets sometimes put us behind, just as in human medical practices. Your patience is appreciated, but you can help by being on time to appointments.
Drop off Appointments:
We always prefer to see you and your pet together, so we can discuss the details of the case, get an accurate history, and make a plan. Sometimes your schedule and our schedule just can’t be aligned, so in those circumstances, rather than delaying care, we schedule a drop off appointment. The doctor on duty will do a complete exam, and then contact you by phone to fill in the information that we need to take care of your pet.
Waiting Room Policy:
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that all dogs be placed on a leash or in pet carriers before entering the waiting room. Cats always do best when protected inside a cat carrier.
The waiting room has several dividers in it to allow cats and dogs to have their own space.
Vaccination Policy:
For the safety of all animals in our care, for the safety of our staff, and for the safety of the visitors to our hospital, we require that all pets provide proof of vaccination against rabies. We are always willing to administer a rabies booster vaccination if it is needed.
Flea Policy:
Pet owners are always happy to learn that we are 100% against fleas in our hospital. We encourage all pet owners to use flea control products on their pets to minimize the health risks of these parasites. Occasionally, we will find fleas on pets that enter our hospital, and as soon as we do, we administer flea protection products to eliminate these pests.
